Monday, December 17, 2007
Saturday, December 15, 2007
FedEx sucks eggs
I can't stand FedEx and I'm not much of a fan of UPS either. It's quite amazing how hard it is for me to receive packages. Something always goes wrong and they always screw me. I had to work from home all day today, missing meetings and important events at work, because two packages were coming from FedEx. Both were on trucks by 9am this morning. One was delivered at 6pm, the other has this wonderful load of crap on the tracking record:
Dec 14, 2007 9:27 PM
Delivery exception
SAN DIEGO, CA
Delivery delayed, scheduled for next business day
7:47 PM
Delivery exception
SAN DIEGO, CA
Local weather delay, delivery attempted
Ok, are you kidding me? WEATHER DELAY???? This is friggen San Diego! It's 58 degrees, there isn't a cloud in the sky, and the wind is dead calm. What kind of weather delay could they possibly think there was? Maybe the driver was thinking, "It's beautiful out and I want to sit at the beach and pick my nose."
On top of that, I was here until 8:20pm, so there was no attempted delivery at 7:47pm.
Morons is what they are. Talking to the representatives on the phone, asking about how this process could be streamlined in the future, it was obvious that they don't give a rat's ass about the person receiving the package, only the sender. It's the sender that pays them. There is no easy way to make this better short of getting a wife (maybe), a maid (yes please!), or a stay-at-home roommate (no thanks).
Other mistakes they made:
* Two boxes coming from the same place were put on 2 different trucks today. One truck made it, one didn't. Why?
* Web site tracking showing something completely different than what the phone reps see on their computers.
* First driver didn't even knock on the door, just dropped the package on the step. Only way I knew it was here was the web site tracking (which worked for that package).
* Wasted a full day of my time and will now be wasting at least one more day of my time.
* There is no way with FedEx to leave a note telling them to leave the damn thing.
* No way to tell FedEx to hold it at the warehouse so I can come pick it up.
* FedEx is a bunch of douchebag morons.
Happy Saturday to all! I'll be sitting here waiting, again. If they hose me again, they don't deliver until Tuesday. What a waste of time.
*** Saturday Update ***
Received an email response from FedEx to my onion letter of last night. Apparently "weather delay" actually means, "Box not on the truck" So, there's a good chance they've totally lost the thing. They assured me that it would arrive today... sometime before 8pm.
How is it we allow the corporations we spoon feed money into treat us the way they do? When will we demand some sort of recourse for lying, mistakes, failed promises, and general bad business practices?
Dec 14, 2007 9:27 PM
Delivery exception
SAN DIEGO, CA
Delivery delayed, scheduled for next business day
7:47 PM
Delivery exception
SAN DIEGO, CA
Local weather delay, delivery attempted
Ok, are you kidding me? WEATHER DELAY???? This is friggen San Diego! It's 58 degrees, there isn't a cloud in the sky, and the wind is dead calm. What kind of weather delay could they possibly think there was? Maybe the driver was thinking, "It's beautiful out and I want to sit at the beach and pick my nose."
On top of that, I was here until 8:20pm, so there was no attempted delivery at 7:47pm.
Morons is what they are. Talking to the representatives on the phone, asking about how this process could be streamlined in the future, it was obvious that they don't give a rat's ass about the person receiving the package, only the sender. It's the sender that pays them. There is no easy way to make this better short of getting a wife (maybe), a maid (yes please!), or a stay-at-home roommate (no thanks).
Other mistakes they made:
* Two boxes coming from the same place were put on 2 different trucks today. One truck made it, one didn't. Why?
* Web site tracking showing something completely different than what the phone reps see on their computers.
* First driver didn't even knock on the door, just dropped the package on the step. Only way I knew it was here was the web site tracking (which worked for that package).
* Wasted a full day of my time and will now be wasting at least one more day of my time.
* There is no way with FedEx to leave a note telling them to leave the damn thing.
* No way to tell FedEx to hold it at the warehouse so I can come pick it up.
* FedEx is a bunch of douchebag morons.
Happy Saturday to all! I'll be sitting here waiting, again. If they hose me again, they don't deliver until Tuesday. What a waste of time.
*** Saturday Update ***
Received an email response from FedEx to my onion letter of last night. Apparently "weather delay" actually means, "Box not on the truck" So, there's a good chance they've totally lost the thing. They assured me that it would arrive today... sometime before 8pm.
How is it we allow the corporations we spoon feed money into treat us the way they do? When will we demand some sort of recourse for lying, mistakes, failed promises, and general bad business practices?
Thursday, December 13, 2007
Subscribe to:
Posts (Atom)
